Account and Data Deletion

Last updated: 28 August 2026. You can permanently delete your account and all of your data. This page is readable without signing in.

App: Velocost

This page covers the Velocost web app and the Android app on Google Play (package name: app.velocost). Both use the same account; deleting in one deletes in the other.

Option 1 — Delete inside the app (fastest)

Sign in to the app.
Open the Profile screen from the bottom navigation.
Scroll to the bottom and tap “Hesabımı Kalıcı Olarak Sil” (Delete my account permanently) — the app interface is in Turkish.
Type your email address in the confirmation dialog — this is the step that prevents accidental deletion.
Press “Sil” (Delete).

Deletion happens immediately and cannot be undone. Signing up again with the same email will not bring your old data back.

Option 2 — Request by email

If you cannot sign in, write to info@urastech.com from the email address registered to your account with the subject “Account deletion request”. Once we have verified your identity we complete the request within 30 days at the latest and confirm the outcome. The service is free.

What is deleted

Your account record: name, email, password hash, sessions
Your saved vehicles and their details
Your trip analyses, saved routes and favourites
Your fuel/charging entries, maintenance and expense records, price alerts
Credits and subscription record
The link between any feedback you sent us and your account
Your membership of a fleet account and the driver record assigned to you

What is kept, and for how long

Invoice and payment records: kept 10 years as required by tax law. Used only for legal purposes; they give no access to your account.
Security and error logs: kept up to 12 months, then deleted automatically.
Route and address caches: carry no identifier and are not linked to your account; they remain after deletion.
In fleet accounts, the company’s delivery and cost records belong to the company and are deleted at the company administrator’s request.
System backups: deletion propagates to backups within 90 days.

Cancel your subscription first

Deleting the account does NOT automatically cancel a Google Play subscription — that is managed by Google. To stop billing, cancel the Velocost subscription under Google Play → Profile → Payments and subscriptions → Subscriptions, then delete the account.

Clearing data without deleting the account

If you want to keep the account but clear its contents, you can delete vehicles, trips and expense records individually inside the app. For a bulk clear-out, just write to info@urastech.com.